> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://zodaccess.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# ZodAccess客户端无法安装卡住



**导致问题的原因：安装过旧版本的ZodAccess客户端，没有卸载干净，而是直接将文件夹删除，导致注册表未清理**

# 清理之前的注册表
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按Win键搜索控制面板，并打开


![图片案例为win11](https://storage.crisp.chat/users/helpdesk/website/edc96a7734d4c800/image_s13lbj.png)

将右上角“查看方式”调整为类别,找到“程序”下的“卸载程序”


![](https://storage.crisp.chat/users/helpdesk/website/edc96a7734d4c800/image_8grnuv.png)

找到ZodAccess程序，右键卸载

![](https://storage.crisp.chat/users/helpdesk/website/edc96a7734d4c800/image_1b242o3.png)

操作完成后，注册表就清理成功了。正常安装客户端即可



# 如何正常完整卸载客户端并重新安装
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![](https://storage.crisp.chat/users/helpdesk/website/edc96a7734d4c800/image_4kadcv.png)


![](https://storage.crisp.chat/users/helpdesk/website/edc96a7734d4c800/image_1iu9yvb.png)


![](https://storage.crisp.chat/users/helpdesk/website/edc96a7734d4c800/image_1upkzic.png)


   
不要关掉这个页面

找到ZodAccess的程序
右键点击  属性


![](https://storage.crisp.chat/users/helpdesk/website/edc96a7734d4c800/image_q13wrz.png)


![](https://storage.crisp.chat/users/helpdesk/website/edc96a7734d4c800/image_1o8t1w0.png)


  

找到Uninstall 开头的程序 双击启动卸载

卸载干净以后
回到刚才的Bob_vpn 页面 删除整个文件夹

最后重新安装ZodAccess 即可